Removing Canopy Shield from a device that is protected under an Accountability Partner, must be approved by the Accountability Partner.
Open the Canopy Shield app on your device.
Access the side menu in the app.
Select “Remove Application” from the menu options.
Send Removal Request: Tap the button to submit your request to your Accountability Partner.
Wait for a response: Your Accountability Partner will either approve or deny the request.
Approved: Removal Protection is temporarily disabled. You can now remove the app by repeating the process (go to the app → side menu → remove).
Denied: Removal Protection remains active, and the app cannot be removed. You receive a notification explaining the decision.
Important Notes
You cannot bypass your Accountability Partner approval without contacting support.
If you need to remove the app regardless of the Accountability Partner response or if no response is received, contact support. Removal can be handled manually in a secure and controlled way.