iOS Removal Prevention Setup Guide for Windows

iOS Removal Prevention Setup Guide for Windows

To set up Removal Prevention using a Windows PC, please watch this video or follow the steps below:

Step 1 - Download and run the Removal Prevention setup file

  1. Download the Removal Prevention setup file from this link. A file named Canopy_Removal_Prevention.exe with the Canopy icon will appear in your computer's Downloads folder.
  2. Open and run the Removal Prevention setup file from top corner of your browser, or from your PC's Downloads folder. If prompted for permission by the User Account Control dialog, click Yes.

Step 2 - Connect the protected iOS device to your computer

  1. Connect your device to the PC with a USB cable.
  2. Press Trust when the notification appears. If the Trust notification does not appear, you may have already trusted the computer in the past.
  3. Click the Start button on the installation setup screen on your computer.

Step 3 - Backup your device (Recommended)

Backing up your device is optional, but recommended before continuing with the Removal Prevention setup.

A backup ensures your data is protected in case you need to restore your device in the future.

You may use any Apple-supported backup method, including:

  • iCloud Backup

  • Apple Devices / Finder on macOS

  • Other official Apple backup tools

If your iPhone is already backed up automatically via iCloud, you can proceed without creating an additional backup.
For step-by-step instructions, see Apple’s official documentation:
https://support.apple.com/en-il/guide/iphone/iph3ecf67d29/ios

Step 4 - Disable your Passcode

⚠️ Note: If your device uses Face ID or Touch ID, you’ll need to disable it first before turning off your Passcode. You can turn them back on once Removal Prevention setup is complete.

  1. Open Settings  on your iOS device.
  2. Tap Face ID & Passcode   or Touch ID & Passcode 
  3. Scroll down and find Turn Passcode Off

  4. Enter your existing Passcode.
  5. Turn Passcode Off. You’ll be able to reactivate the passcode when Removal Prevention setup is complete.
    ⚠️ Note: Toggling to disable screen lock is not adequate, you must turn passcode off completely
  6. Click the Next button on the installation setup screen on your computer.

Step 5 - Disable Find my Iphone

  1. Go back to Settings on your iOS device.
  2. Tap your Apple ID name. 
  3. Tap Find my iPhone  then tap again to turn it off.
  4. Enter your Apple ID password, then tap Turn Off. You’ll be able to reactivate Find my iPhone when Removal Prevention setup is complete.
  5. Click the Next button on the installation setup screen on your computer.

    Your device will now automatically restart and Canopy will begin automatically setting up Removal Prevention. Important! Do not disconnect the device from the computer until the setup completes.

Step 6 - Enable Remote Management

  1. When your device has finished restarting, tap the home button or swipe up to open home screen.
  2. Tap Enroll this iPhone.
  3. Wait until the iPhone or iPad switches to the home screen, and then click the Finish button on your computer. Important! Do not click Finish until this has happened.
Step 7 - Complete the installation 
  1. Click the OK button on the installation setup screen on your computer.
  2. Congratulations! Removal Prevention is now enabled. 
  3.  

📌 About the “This iPhone is managed” Message

After enabling Canopy’s Removal Prevention, you may notice a small message on the main Settings screen that says the device is “managed.”

This is a standard Apple message indicating that device protections are active.

If Canopy Shield is later removed, this message will remain visible unless the device is fully erased and restored from a backup made prior to installing Canopy's Removal Prevention. We recommend backing up your device in the first few steps of the process.

Please note:

  • The message is only a visual indicator and does not impact your device's functionality.

  • In most cases, no action is required after removing Canopy.

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