How do I activate location sharing?

How do I activate location sharing?

In order to track location and receive Location Alerts, location sharing must be allowed on the protected device.

✅ To allow location sharing on iPhone:

  1. Open the Settings app on the protected device

  2. Scroll down and tap Privacy & Security

  3. Tap Location Services

  4. Make sure Location Services is turned on

  5. Scroll down and select Canopy Shield from the list

  6. Tap Always under Allow Location Access

✅ To allow location sharing on Android:

  1. Open the Settings app on the protected device

  2. Scroll down and tap Location

  3. Tap App permissions

  4. Tap Canopy Shield from the list

  5. Select Allow all the time

❗ Having trouble with location not updating?

If location is not updating in the Canopy dashboard, try the following:

🔍 1. Verify Location Sharing is Enabled on the protected device

Double-check the settings above to ensure:

  • Canopy Shield is set to Always (on iOS) or Allow all the time (on Android).

  • Location Services is turned on globally on the device.

🔋 2. Disable Battery Optimization (Android Only)

Battery-saving settings may limit location updates in the background:

  • Open Settings > Apps > Canopy Shield

  • Tap Battery or Battery Optimization

  • Set Canopy to Not optimized or Unrestricted

📡 3. Check Network Connection

Location updates require an internet connection. Make sure:

  • The device is connected to Wi-Fi or Mobile Data

  • Airplane Mode is off

🛑 4. Check if Location Permissions Were Revoked

Sometimes OS updates or app updates can reset permissions.
Revisit the Location Settings (as shown above) and make sure the correct permissions are still applied.

🔁 5. Restart the Device

In some cases, a simple restart helps reestablish services needed for background location updates.

📍 6.Open Canopy Shield on the Protected Device

Opening the app can help refresh the background connection and prompt a location update.


    • Related Articles

    • 📍 What is Location Awareness and how do I set it up?

      Location Awareness lets you receive notifications when a protected device enters or leaves a specific location that you choose. These alerts are sent to both the Canopy for Management app and your web dashboard, helping you stay informed in ...

    • How do I activate push notifications?

      Push notifications (such as requests from the protected device to allow blocked sites and apps, app removal requests, and Location Alerts) can be activated for Canopy management app We highly recommend turning on push notifications. To allow Canopy ...

    • Canopy Shield App - Chromebook

      Sign Up & Install: How do I Install Canopy Shield App on Chromebook? To install the Canopy Shield app on your Chromebook, please follow these steps: Share an Installation link from the Canopy App or Dashboard to your Chromebook. (You can also find ...

    • 🧠 New Feature: Smart Tips & Insights

      We're excited to introduce a new tool to help you manage your protected devices more effectively — Smart Tips & Insights, now available in the Canopy Dashboard and Canopy management app. ✨ What is it? This new feature provides personalized ...

    • 🔧 How to Block or Unfilter a Specific App or Website

      Canopy lets you customize the filtering settings for each protected device by creating Custom Filtering Rules. With this feature, you can block or allow access to specific apps or websites—whether they’re already installed or not. ? Set Rules for ...