How do I activate location sharing?
In order to track location and receive Location Alerts, location sharing must be allowed on the protected device.
✅ To allow location sharing on iPhone:
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Open the Settings app on the protected device
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Scroll down and tap Privacy & Security
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Tap Location Services
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Make sure Location Services is turned on
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Scroll down and select Canopy Shield from the list
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Tap Always under Allow Location Access
✅ To allow location sharing on Android:
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Open the Settings app on the protected device
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Scroll down and tap Location
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Tap App permissions
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Tap Canopy Shield from the list
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Select Allow all the time
❗ Having trouble with location not updating?
If location is not updating in the Canopy dashboard, try the following:
🔍 1. Verify Location Sharing is Enabled on the protected device
Double-check the settings above to ensure:
🔋 2. Disable Battery Optimization (Android Only)
Battery-saving settings may limit location updates in the background:
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Open Settings > Apps > Canopy Shield
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Tap Battery or Battery Optimization
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Set Canopy to Not optimized or Unrestricted
📡 3. Check Network Connection
Location updates require an internet connection. Make sure:
🛑 4. Check if Location Permissions Were Revoked
Sometimes OS updates or app updates can reset permissions.
Revisit the Location Settings (as shown above) and make sure the correct permissions are still applied.
🔁 5. Restart the Device
In some cases, a simple restart helps reestablish services needed for background location updates.
📍 6.Open Canopy Shield on the Protected Device
Opening the app can help refresh the background connection and prompt a location update.
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