My Email app won't load new content, what can I do?
Sometimes on iOS devices, the mail app may show an error in loading new content.
This can happen as a result of using any VPN, in cases the device isn't using a "Privecy Relay Sync" that is setup in the settings app.
This issue can be resolved by setting up the Privacy Relay sync:
- Open Settings app on your iPhone/iPad.
- Select Data or WiFi, depending on which connection you are currently using.
- Tap the "i" icon next to the current connection.
- Turn on Privacy Relay by tapping Toggle button.
- Now go back to your home screen and swipe up to access the app drawer.
- Find the open Email app and close it. this should resolve the "Your network settings prevents content from loading privately" issue.
Related Articles
How do I change my email?
Account Settings: How do I change my email? Canopy uses an email address, rather than a username, to uniquely identify your account. When you first created your Canopy account, you provided an email address. You should use this email address whenever ...What are Canopy's Content Categories?
Content Categories are lists of apps and websites that share similar themes, purposes, or subject matter. Canopy has created these lists to make it as easy as possible for parents to block or allow entire categories of content as needed for their ...Enhanced App Management
In our continuous effort to optimize user experience while maintaining the highest standards of security, we are thrilled to introduce the Enhanced App Management feature for Canopy users. This innovative feature ensures a seamless integration of ...Does Canopy have two different apps?
Does Canopy have two different apps? Yes, Canopy and Canopy Shield. While they might seem similar at first, they serve different purposes. If you’re new to Canopy, you should start by creating your account and installing Canopy Shield on the devices ...Install Canopy App on Android
Sign Up & Install: Install Canopy App on Android The Canopy app allows you to manage your Canopy account, monitor your protected devices activities, customize settings, and receive helpful notifications – all from your personal device. To install the ...