Why is my Firefox browser not working?

Why is my Firefox browser not working?

Why isn't Firefox browser working with Canopy on a Windows PC?

When Firefox connects to a secure website (the URL begins with "https://"), it must verify that the security certificate presented by the website is valid. If the certificate cannot be validated, Firefox will stop the connection to the website and show an error message.

In order to fix this issue, you must install the Netspark security certificate in the Firefox browser. Netspark is the Israeli company that created Canopy's filtering technology.

To install the certificate follow these steps: 

1. Open the Firefox browser on your PC and enter the following link: netm.co.il/crt 2. Click the orange button labelled Press Here to Install 3. Click Save File 4. In Firefox, open the menu in the upper right-hand corner  and click Settings
5. Click Privacy & Security and scroll down to locate Certificates
6. Click View Certificates and then click Import
7. Locate the myca.crt file in the Downloads folder and click to open it
8. Trust the certificate in both checkboxes and click OK
9. Firefox browser is now safe and secure. You will be able to use it normally. 
For Android devices, this process is slightly different. To use Firefox on Android, read this guide.
security_firefox
netm
security_firefox1
ffoxsettings
security
import
mycert
checkboxes

    • Related Articles

    • Can I use Firefox browser on Android device?

      How can I use Firefox with Canopy on my Android device? As of Firefox version 82, Firefox no longer gives users the option to install security certificates for the browser. As a result, Android devices filtered by Canopy cannot use version 82 of the ...

    • How do I know if Canopy is working?

      How do I know if Canopy is working? When Canopy is enabled, it is always working in the background. To check if it is enabled, go to your web dashboard or the Canopy for Parents dashboard and tap your shield’s profile. If Canopy is working, you’ll ...

    • Does Canopy inspect everything that happens on my protected device?

      Does Canopy inspect everything that happens on my shield’s device? Currently, Canopy monitors all Internet browsing (including images, text, videos, and URLs), all photos taken on or downloaded to Android devices, and most photos taken on or ...

    • Canopy Shield - Mac Installation

      Sign Up & Install: Install Canopy Shield for Mac To install the Canopy Shield on Mac , please follow these steps: On the Mac you wish to protect, open Safari and navigate to canopy.us/install. A pop-up will ask you whether you’re on a Mac or an iPad. ...

    • Canopy Shield App - Chromebook

      Sign Up & Install: How do I Install Canopy Shield App on Chromebook? To install the Canopy Shield app on your Chromebook, please follow these steps: Share an Installation link from the Canopy App or Dashboard to your Chromebook. (You can also find ...