Account Settings
Add New Device
Account Settings: How do I add another device profile to my Canopy account? Canopy lets you manage all your protected devices directly from your personal mobile device or computer. You can protect and monitor as many devices as your Canopy ...
How do I change my email?
Account Settings: How do I change my email? Canopy uses an email address, rather than a username, to uniquely identify your account. When you first created your Canopy account, you provided an email address. You should use this email address whenever ...
Change Password
Account Settings: How do I change my password? To change the password to your Canopy account, please follow these steps: Open the Canopy app on your device or log in to the Canopy web dashboard. Navigate to the Account Settings menu. On the app, ...
Forgot Password
Account Settings: I forgot my password. How do I reset it? If you don’t remember your password, follow these steps to reset your password and regain access to your account: Go to Canopy’s login page. Press Reset your password? It will appear below ...
How do I change my plan or payment method?
How do I change my plan or payment method? To change the credit card info or PayPal account you use to pay for Canopy, login to your Canopy account on desktop or open the Canopy app and use the “Change Plan” option: Open the main menu and click ...
Popular Articles
Does Canopy inspect everything that happens on my protected device?
Does Canopy inspect everything that happens on my shield’s device? Currently, Canopy monitors all Internet browsing (including images, text, videos, and URLs), all photos taken on or downloaded to Android devices, and most photos taken on or ...
Cancel Account
Account Settings: How do I cancel my Canopy subscription? We’re sad to see you go! To cancel your Canopy subscription, please follow the steps below. Important: If Removal Prevention is turned on for any of your protected devices, you must turn it ...
iOS Removal Prevention Setup Guide for Windows
iOS Removal Prevention Setup Guide for Windows To set up Removal Prevention using a Windows PC, please follow these steps: Before beginning make sure that iTunes is installed on your computer from the Apple website (and not from Microsoft Store). If ...
iOS Removal Prevention Setup Guide - Choose Your OS
How do I set up Removal Prevention for iPhone or iPad? Canopy's Removal Prevention for iOS will completely prevent removing and or disabling Canopy Shield. The setup process takes about ten minutes. You’ll need a computer with iTunes installed on it, ...
How do I block or unfilter a specific app or website?
How do I block or unfilter a specific app or website? Canopy allows you to customize your shield’s personal protection settings by creating Custom Filtering Rules. With this feature, you can allow or block access to specific websites or apps, before ...