Account Settings
Delete or Transfer a Device Profile
In the Account Settings section of Canopy management app or the desktop Dashboard, a list of protected devices is presented. This includes all device profiles that are in use, and is limited to the Account's Plan. Next to each Device Profile in the ...
How do I change my Plan?
To change your current plan, open the Canopy Dashboard on a desktop or Mobile Browser and navigate to the Account Settings section : Please note: Currently, changing plans is not supported in the Canopy app. Click Account Settings: Click Edit ...
Add New Device
Account Settings: How do I add another device profile to my Canopy account? Canopy lets you manage all your protected devices directly from your personal mobile device or computer. You can protect and monitor as many devices as your Canopy ...
How do I change my email?
Account Settings: How do I change my email? Canopy uses an email address, rather than a username, to uniquely identify your account. When you first created your Canopy account, you provided an email address. You should use this email address whenever ...
Change Password
Account Settings: How do I change my password? To change the password to your Canopy account, please follow these steps: Open the Canopy app on your device or log in to the Canopy web dashboard. Navigate to the Account Settings menu. On the app, ...
Forgot Password
Account Settings: I forgot my password. How do I reset it? If you don’t remember your password, follow these steps to reset your password and regain access to your account: Go to Canopy’s login page. Press Reset your password? It will appear below ...
How do I change my Payment method?
To change the credit card info or PayPal account you use to pay for Canopy, login to your Canopy account on a desktop browser or use the Canopy app on Android, and navigate to the Account Settings section: Please note: Currently, changing Payment ...
Popular Articles
iOS Removal Prevention Setup Guide - Choose Your OS
How do I set up Removal Prevention for iPhone or iPad? Canopy's Removal Prevention for iOS will completely prevent removing and or disabling Canopy Shield. The setup process takes about ten minutes. You’ll need a computer with iTunes installed on it, ...
How do I block or unfilter a specific app or website?
How do I block or unfilter a specific app or website? Canopy allows you to customize your protected device's protection settings by creating Custom Filtering Rules. With this feature, you can allow or block access to specific websites or apps, before ...
iOS Removal Prevention Setup Guide for Windows
To set up Removal Prevention using a Windows PC, please watch this video or follow the steps below: Before beginning make sure that iTunes is installed on your computer from the Apple website (and not from Microsoft Store). If iTunes is not ...
iOS Removal Prevention Setup Guide for Mac
To set up Removal Prevention on iOS using a Mac, please watch this video or follow the steps below: Step 1 - Download and run the Removal Prevention setup file Download the Removal Prevention setup file from this link. The file named ...
Does Canopy inspect everything that happens on my protected device?
Does Canopy inspect everything that happens on my shield’s device? Currently, Canopy monitors all Internet browsing (including images, text, videos, and URLs), all photos taken on or downloaded to Android devices, and most photos taken on or ...