Protection Settings
Install Canopy Shield on iPhone with Stolen Device Feature turned on
If the device you wish to protect has Stolen Device protection turned on, it is recommended to install Canopy Shield and the Removal Preventions in a trusted place (home, work, etc.), otherwise you will need to wait until the one hour Security Delay ...
Enable Sexting Alerts
Protection Settings: How do I enable Sexting Alerts? Canopy’s Sexting Prevention (on Android) and Sexting Alerts (on iOS) features each offer two levels of protection, Standard and Enhanced Sexting Prevention. Standard detects full nudity in photos, ...
Change Sexting Alerts Level
Protection Settings: How do I change the protection level of Sexting Alerts? Canopy’s Sexting Prevention (on Android) and Sexting Alerts (on iOS) features each offer two levels of protection, Standard and Enhanced Sexting Prevention. Standard detects ...
How do I block or unfilter a specific app or website?
How do I block or unfilter a specific app or website? Canopy allows you to customize your shield’s personal protection settings by creating Custom Filtering Rules. With this feature, you can allow or block access to specific websites or apps, before ...
Removal Prevention on Android
Sign Up & Install: Enable Removal Prevention on Android Devices Canopy’s Removal Prevention feature for Android devices stops any attempt to remove or disable Canopy Shield without your permission. During the Android installation process, Canopy will ...
Removal Alerts for iPhone & iPad
Sign Up & Install: Enable Removal Alerts for iOS Devices On iPhone and iPad, Removal Alerts will notify you any time the protected device disabled or removed Canopy Shield. If you have push notifications enabled for Canopy, Removal Alerts will appear ...
Removal Prevention for Mac
Sign Up & Install: Enable Removal Protection for Mac Canopy’s Removal Prevention feature for Mac computers stops attempts to remove or disable Canopy Shield without your permission. On Mac, Canopy Shield will automatically enable Removal Prevention ...
Comparison of iOS Removal Alerts and Removal Prevention
Protection Settings: On iPhone and iPad, what is the difference between Removal Alerts and Removal Prevention? On iPhone and iPad, Canopy offers two features with similar names – Removal Alerts and Removal Prevention. Both are intended to help give ...
Removal Prevention for Windows
Sign Up & Install: Enable Removal Protection for Windows Canopy’s Removal Prevention feature for Windows computers stops attempts to remove or disable Canopy Shield without your permission. On Windows, Canopy Shield will automatically enable Removal ...
Activate Location Tracking
Protection Settings: How do I activate Location Tracking? Canopy’s Location Tracking feature allows you to view the location of your shield's device on a detailed GPS map at any time, 24/7. Please note that this feature is only available on devices ...
Content Categories
What are Canopy's Content Categories? Content Categories are lists of apps and websites that share similar themes, purposes, or subject matter. Canopy has created these lists to make it as easy as possible for parents to block or allow entire ...
How do I use Content Categories?
How do I use Content Categories? Canopy's Content Categories can be used to block or allow entire categories of apps and websites. To customize the Content Categories your shield has access to, follow these steps: 1. Open the Canopy for Parents app ...
How does Down Time work?
How does Down Time work? The Down Time feature allows you to set limits on when the protected device can use the internet. Account managers can schedule recurring Down Time at particular times. On a Down Time, your protected device will not be able ...
Activate Partial Nudity Protection
Canopy’s internet protection has two levels of protection: 1. Standard filtering, which blocks images and videos that contain full nudity or pornography. 2. Partial Nudity filtering, which blocks images and videos that contain minimal clothing and ...
How do I activate push notifications?
How do I activate push notifications? Push notifications (such as requests from the protected device to allow blocked sites and apps, app removal requests, and Location Alerts) can be activated in the main Canopy app, on the front page. We highly ...
How do I activate location sharing?
How do I activate location sharing? In order to track location and receive Location Alerts, location sharing must be allowed on the device where the Canopy shield app is installed. To allow location sharing on iPhone: Open the Settings app on the ...
Child can't connect to school network
My device WiFi is connected, but can't use the internet. What should I do? Some administered networks use a firewall, a dedicated security policy, or an Access Control List for better security and control over who uses their network. You may ...
Activate Location Awareness
What is Location Awareness and how do I set it up? Location Awareness will send the parent notifications when a shield enters or leaves pre-selected locations The alert will prompt a notification to the web dashboard and to the Parent app, when a ...
iOS Removal Prevention Setup Guide for Windows
iOS Removal Prevention Setup Guide for Windows To set up Removal Prevention using a Windows PC, please follow these steps: Before beginning make sure that iTunes is installed on your computer from the Apple website (and not from Microsoft Store). If ...
iOS Removal Prevention Setup Guide for Mac
iOS Removal Prevention Setup Guide for Mac To set up Removal Prevention on iOS using a Mac, please follow these steps: Step 1 - Download and run the Removal Prevention setup file Download the Removal Prevention setup file from this link. The file ...
iOS Removal Prevention Setup Guide - Choose Your OS
How do I set up Removal Prevention for iPhone or iPad? Canopy's Removal Prevention for iOS will completely prevent removing and or disabling Canopy Shield. The setup process takes about ten minutes. You’ll need a computer with iTunes installed on it, ...
Allow accessibility- Android 13
Canopy Shield Installation: Allow Accessibility on Android 13 An update to Android 13 restricts permissions for appsoutside Google Play that require Accessibility access To allow permission for Netspark after downloading, please follow these simple ...
Popular Articles
Does Canopy inspect everything that happens on my protected device?
Does Canopy inspect everything that happens on my shield’s device? Currently, Canopy monitors all Internet browsing (including images, text, videos, and URLs), all photos taken on or downloaded to Android devices, and most photos taken on or ...
Cancel Account
Account Settings: How do I cancel my Canopy subscription? We’re sad to see you go! To cancel your Canopy subscription, please follow the steps below. Important: If Removal Prevention is turned on for any of your protected devices, you must turn it ...
iOS Removal Prevention Setup Guide for Windows
iOS Removal Prevention Setup Guide for Windows To set up Removal Prevention using a Windows PC, please follow these steps: Before beginning make sure that iTunes is installed on your computer from the Apple website (and not from Microsoft Store). If ...
iOS Removal Prevention Setup Guide - Choose Your OS
How do I set up Removal Prevention for iPhone or iPad? Canopy's Removal Prevention for iOS will completely prevent removing and or disabling Canopy Shield. The setup process takes about ten minutes. You’ll need a computer with iTunes installed on it, ...
How do I block or unfilter a specific app or website?
How do I block or unfilter a specific app or website? Canopy allows you to customize your shield’s personal protection settings by creating Custom Filtering Rules. With this feature, you can allow or block access to specific websites or apps, before ...