Uninstall & Cancel
How do I cancel my plan using Google Play Store?
We’re sad to see you go! To cancel your plan purchased from Google Play Store, follow these steps: Important: Cancelling the plan does not deativate the filter on your protected devices, you must remove Canopy Shield before the subscription is out of ...
How do I cancel my plan using App store?
We’re sad to see you go! To cancel your plan purchased from the Apple App store, follow these steps: Important: Cancelling the plan does not deativate the filter on your protected devices, you must remove Canopy Shield before the subscription is out ...
How do I remove a device profile from my Canopy account?
Account Settings: How do I remove a device profile from my Canopy account? To remove one of your device’s profile from your Canopy account, please follow the steps below. Please note: this article is about removing a device profile from your account, ...
How do I cancel my Canopy subscription?
We’re sad to see you go! To cancel your Canopy subscription, please follow the steps below. Important: Cancelling the account does not deativate the filter on your protected devices, you must remove Canopy Shield before the subscription is out of ...
Uninstall Canopy for Mac or Windows
Sign Up & Install: Uninstall Canopy for Mac or Windows Canopy’s Removal Prevention feature for Mac and Windows devices stops any attempt to remove or disable Canopy Shield without your permission. If Removal Prevention is active on your computer, you ...
Uninstall Canopy for Smartphone or Tablet
Sign Up & Install: Uninstall Canopy Shield for Smartphone or Tablet Canopy’s Removal Prevention feature stops any attempt to remove or disable Canopy Shield without your permission. If Removal Prevention is active on your protected smartphone or ...
Remove Chromebook
Sign Up & Install: How do I remove Canopy from Chromebook? To remove Canopy from Chromebook you will have to approve a request from the device: On the Chromebook, open Canopy app. Open the side menu and select Remove Canopy. Click on Send request. ...
Popular Articles
iOS Removal Prevention Setup Guide - Choose Your OS
How do I set up Removal Prevention for iPhone or iPad? Canopy's Removal Prevention for iOS will completely prevent removing and or disabling Canopy Shield. The setup process takes about ten minutes. You’ll need a computer with iTunes installed on it, ...
How do I block or unfilter a specific app or website?
How do I block or unfilter a specific app or website? Canopy allows you to customize your shield’s personal protection settings by creating Custom Filtering Rules. With this feature, you can allow or block access to specific websites or apps, before ...
iOS Removal Prevention Setup Guide for Windows
To set up Removal Prevention using a Windows PC, please follow these steps: Before beginning make sure that iTunes is installed on your computer from the Apple website (and not from Microsoft Store). If iTunes is not installed, you can download it ...
iOS Removal Prevention Setup Guide for Mac
To set up Removal Prevention on iOS using a Mac, please follow these steps: Step 1 - Download and run the Removal Prevention setup file Download the Removal Prevention setup file from this link. The file named Canopy_Removal_Prevention.dmg with the ...
Does Canopy inspect everything that happens on my protected device?
Does Canopy inspect everything that happens on my shield’s device? Currently, Canopy monitors all Internet browsing (including images, text, videos, and URLs), all photos taken on or downloaded to Android devices, and most photos taken on or ...