Uninstall & Cancel
Removing Canopy Shield from Windows or Mac When Using an Accountability Partner
Removing Canopy Shield from a device that is protected under an Accountability Partner, must be approved by the ally. This is a built-in protection designed to prevent unauthorized removal. To send request for removal follow this Step-by-Step ...
Removing Canopy Shield from a mobile device with an Accountability Partner
Removing Canopy Shield from a device that is protected under an Accountability Partner, must be approved by the ally. To send request for removal follow this Step-by-Step Process: Open the Canopy Shield app on your device. Access the side menu in the ...
Deleting an Account
We understand that circumstances may change, and you may decide to delete your Canopy account. Deleting your account will permanently remove all account details and any associated data. This action cannot be undone. Important Information Please note: ...
How do I cancel my plan using Google Play Store?
We’re sad to see you go! To cancel your plan purchased from Google Play Store, follow these steps: Important: Cancelling the plan does not deativate the filter on your protected devices, you must remove Canopy Shield before the subscription is out of ...
How do I cancel my plan using App store?
We’re sad to see you go! To cancel your plan purchased from the Apple App store, follow these steps: Important: Cancelling the plan does not deativate the filter on your protected devices, you must remove Canopy Shield before the subscription is out ...
How do I remove a device profile from my Canopy account?
To remove one of your device’s profile from your Canopy account, please follow the steps below. Please note: this article is about removing a device profile from your account, not uninstalling the Canopy Shield app from their device. You have to ...
How do I cancel my Canopy subscription?
We’re sorry to see you go! If you need to cancel your Canopy subscription, follow the steps below. Important Note: Canceling your subscription does not deactivate the filter on your protected devices. Before your subscription expires, ensure Canopy ...
How to Uninstall Canopy Shield for Mac or Windows
Canopy Shield includes a Removal Prevention feature for Mac and Windows devices, which prevents anyone from removing or disabling Canopy Shield without your approval. If this feature is active on your computer, you will need to turn it off before ...
Uninstall Canopy for Smartphone or Tablet
Sign Up & Install: Uninstall Canopy Shield for Smartphone or Tablet Please note: If your device is protected under an Accountability Partner, you cannot remove the Canopy Shield app directly. App removal must be approved by the ally. For more ...
How do I remove Canopy from Chromebook?
To remove Canopy from Chromebook you will have to approve a request from the device: On the Chromebook, open Canopy app. Open the side menu and select Remove Canopy. Click on Send request. Exit the app. Respond to the request on the Parent app or ...
Popular Articles
What Is an Accountability Partner in Canopy?
An Accountability Partner is someone you choose, such as a spouse, family member, or close friend, who agrees to support you in staying safe and consistent with your online protection. This feature is included in both Adult bundles and is one of the ...
Does Canopy inspect everything that happens on my protected device?
Does Canopy inspect everything that happens on my shield’s device? Currently, Canopy monitors all Internet browsing (including images, text, videos, and URLs), all photos taken on or downloaded to Android devices, and most photos taken on or ...
iOS Removal Prevention Setup Guide - Choose Your OS
How do I set up Removal Prevention for iPhone or iPad? Canopy's Removal Prevention for iOS will completely prevent removing and or disabling Canopy Shield. The setup process takes about ten minutes. You’ll need a computer with iTunes installed on it, ...
iOS Removal Prevention Setup Guide for Windows
To set up Removal Prevention using a Windows PC, please watch this video or follow the steps below: Step 1 - Download and run the Removal Prevention setup file Download the Removal Prevention setup file from this link. A file named ...
My device's WiFi is connected, but can't use the internet. What should I do?
Some administered networks use a firewall, a dedicated security policy, or an Access Control List for better security and control over who uses their network. You may encounter such a network in a corporate environment, a school or other educational ...