What is Location Tracking and how do I set it up?

What is Location Tracking and how do I set it up?

Location Tracking lets you receive notifications when a protected device enters or leaves a specific location that you choose. These alerts are sent to both the Canopy for Management app and your web dashboard, helping you stay informed in real-time.

How it works:

You’ll receive a notification when a protected device is within approximately 150 meters (500 feet) of a location you’ve set.

 Before You Begin

Make sure that:

  • Location Sharing is enabled on the protected device. [Learn how →]

  • Notifications are allowed on your device running the Canopy for Management app. [Learn how →]

How to Set Up Location Tracking

  1. Open the Canopy app for management or log into your web dashboard.

    • Select the profile of the protected device you want to manage.

  2. Tap Location Tracking

    • This section lets you manage your saved locations.

  3. Toggle the switch to Enable Location Tracking

  4. Tap Add New Location

    • Type in the full address you'd like to monitor.

    • Give the location a friendly name (e.g., School, Home, Soccer Practice).

    • Tap Add Location to save.

  5. Manage Saved Locations

    • Your newly added location will now appear in the list. From here, you can:

      • View the location’s details

      • Edit its name or address

      • Remove it at any time

💡 Location Tracking works best when the protected device is regularly connected to Wi-Fi or mobile data and has location services enabled.

Location Not Updating?

If you are not receiving location alerts or the device’s location is not updating, try the following:

  1. Check that Location Sharing is turned on

    • On the protected device, follow the steps in our Location Sharing Guide to make sure Canopy has permission to access the device's location at all times.

  2. Make sure the device has an active internet connection

    • Location updates require a stable Wi-Fi or mobile data connection. If the device is offline, location won’t update.

  3. Restart the protected device

    • This can help refresh the connection and fix temporary syncing issues.

  4. Confirm notification settings

    • Ensure that notifications are allowed on your management device so that alerts can be received from the Canopy for Management app.

Still not working?

If you’ve checked all of the above and the issue persists:

  • Confirm the device is running the latest version of the Canopy app.

  • Contact our support team and include a screenshot of the device’s location settings if possible.

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