Location Awareness lets you receive notifications when a protected device enters or leaves a specific location that you choose. These alerts are sent to both the Canopy for Management app and your web dashboard, helping you stay informed in real-time.
đź”” How it works
You’ll receive a notification when a protected device is within approximately 150 meters (500 feet) of a location you’ve set.
Make sure that:
Location Sharing is enabled on the protected device. Learn how →
Notifications are allowed on your device running the Canopy for Management app. Learn how →
Select the profile of the protected device you want to manage.
This section lets you manage your saved locations.
Type in the full address you'd like to monitor
Give the location a friendly name (e.g., School, Home, Soccer Practice)
Tap Add Location to save
Your newly added location will now appear in the list. From here, you can:
View the location’s details
Edit its name or address
Remove it at any time
đź’ˇ Location Awareness works best when the protected device is regularly connected to Wi-Fi or mobile data and has location services enabled.
If you are not receiving location alerts or the device’s location is not updating, try the following:
On the protected device, follow the steps in our Location Sharing Guide to make sure Canopy has permission to access the device's location at all times.
Location updates require a stable Wi-Fi or mobile data connection. If the device is offline, location won’t update.
This can help refresh the connection and fix temporary syncing issues.
Ensure that notifications are allowed on your management device so that alerts can be received from the Canopy for Management app.
If you’ve checked all of the above and the issue persists:
Confirm the device is running the latest version of the Canopy app
Contact our support team and include a screenshot of the device’s location settings if possible