Manage Filtering for Wi-Fi Networks

Manage Filtering for Wi-Fi Networks

Overview

Some Wi-Fi networks, such as school or workplace connections, may block or limit Canopy’s ability to filter content. This can cause browsing issues or prevent filtering from being active.

To solve this, Canopy allows you to manage filtering per Wi-Fi network and exclude problematic networks.

 When Will You See the Notification?

You’ll see a network issue detected notification if:

  • Internet works, but Canopy servers cannot be reached.

  • Filtering is not working normally.

  • This network hasn’t already shown 3 notifications today.

  • You didn’t select “Don’t ask me again on this network.”

Notification text:

Network issue detected for Wi-Fi Network.
This connection may be unprotected or limited.

 What Are Your Options?

Clicking the notification shows:

1. Get Help from Your Organization’s IT Team

For school or work Wi-Fi, contact IT for assistance.
 View Setup Instructions

2. Switch to a Different Wi-Fi Network

Try another Wi-Fi for smoother browsing with full filtering.
Open Wi-Fi Settings

3. Manage Filtering on This Network

Decide how filtering should work on this and other Wi-Fi networks.
Manage Wi-Fi Filtering

  • Continuing without full filtering requires administrator approval.

  • You may check “Don’t ask me again on this network.”

 Manage Wi-Fi Filtering

  • Each network is shown as Filtered or Unfiltered.

  • The toggle reflects real status:

    • Filtered → Toggle ON

    • Unfiltered → Toggle OFF

  • Turning filtering OFF requires:

    • Admin password

    • Confirmation popup

  • Problematic Wi-Fi networks are highlighted for easier troubleshooting.

Important: Canopy needs Location Services enabled to access Wi-Fi details.

  • If permissions are off, you’ll be prompted to turn them on.

  • Enable both Location Services and permission for apps & desktop apps to access location.

 Where to Find This Feature

Access Manage Wi-Fi Filtering from:

  1. The network issue notification.

  2. Anytime through the Canopy app:

    • App home screen (often in the hidden tray) →Right click Canopy logo → Troubleshoot Wi-Fi Networks

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