Canceling Your Accountability Partner
An Accountability Partner (also called an Ally) helps you stay consistent with your online protection. But sometimes you may need to cancel or change your Ally — for example, if they’re unavailable or no longer able to respond to your requests.
When to Cancel an Ally
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Your Ally is not responding to approval requests.
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You need urgent changes to your filter settings.
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You simply want to switch to another Ally.
⚠️ Important: Canopy Support cannot override or replace your Ally. Only you can remove them from your account.
How to Cancel Your Ally
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Open your Dashboard or the Canopy Shield for Adults app.
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Go to the section showing your Ally.
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Tap or click the Ally symbol.
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A confirmation screen will appear.
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Type REMOVE (in all capital letters).
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Confirm to finish.
Once removed:
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You’ll regain full control of your filtering settings.
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Canopy Support can assist you like any regular customer.
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You can re-add an Ally at any time by sending a new invite.
Good to Know
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Removing your Ally does not affect your subscription.
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You are free to cancel or reactivate the Ally feature whenever you wish.
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Choosing the right Ally is important — pick someone you trust and who can respond reliably.
If you want to add a new Ally later, just go back to your Dashboard or app and send another invite.
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