If you have an active Accountability Partner, you can request to remove them at any time.
The removal is not immediate, your Accountability Partner must confirm the request before the change takes effect.

When to Cancel an Accountability Partner

• Your Accountability Partner is not responding to approval requests.
  

• You need urgent changes to your filter settings.

• You simply want to switch to another Accountability Partner.
  

⚠️ Important: Canopy Support cannot override or replace your Accountability Partner. Only you can request to remove them from your account.

 How to Cancel Your Accountability Partner

1. Initiate the Removal Request

You can start the removal process from either:

• The web Dashboard 

• Canopy Shield App 

Tap the Accountability Partner button.

Your account will now indicate a request to cancel Accountability Partner was sent.

2. Accountability Partner Receives a Removal Request

Your Accountability Partner receives the request through email.

The email includes:

• Your removal request

• A link to respond

• After tapping the link they will have Two response options: Approve removal or Keep partnership

3. Accountability Partner Responds to the Request

If the Accountability Partner Approves the Removal

• The Accountability Partner is instantly removed from your account.

• You immediately receive a confirmation notification.

• You are now without an Accountability Partner, and you can send a new invite at any time.

If the Accountability Partner Keeps the partnership

• The Accountability Partner remains active as your Accountability Partner.

• You receive a notification informing you that your request was denied.

Once removed:

• You’ll regain full control of your filtering settings.

• Canopy Support can assist you like any regular customer.

• You can re-add an Accountability Partner at any time by sending a new invite.

Good to Know

• The removal is not automatic — it requires the Accountability Partner action.

• Removing your Accountability Partner does not affect your subscription.

• You are free to cancel or reactivate the Accountability Partner feature whenever you wish.

• Choosing the right Accountability Partner is important — pick someone you trust and who can respond reliably.

• If the Accountability Partner does not respond to your request, please contact support for further assistance. 

 If you want to add a new Accountability Partner later, just go back to your Dashboard or app and send another invite.