Using the AI Content Assistant

Using the AI Content Assistant

Where to Find the Assistant

You can start a conversation from:

  1. Canopy Dashboard (Web Admin Panel)

    • Log in with your account manager password.

    • The assistant icon appears at the bottom-right corner.

  2. Canopy Parent/Management App

    • Log in as the account manager.

    • The assistant icon appears in the app’s main area.

Both access points provide the same full capabilities.

Who Can Use the Assistant

The AI Support Assistant is available only to the account managers,  the persons who control filtering settings in the Canopy Dashboard.

  • Users without management permissions, such as kids their parents manage protection cannot directly perform actions.

  • In case there is an Accountability partner, assistant will forward the request to the Ally, and the user will see a notification explaining that approval is required.

  1. The AI chat isn't available in Canopy Shield app, only in the management/parent app.

Important: The Assistant Follows the Device You Start From

When you open an AI session, the assistant automatically links itself to the specific device/profile you were viewing when starting the conversation.

  • Any changes or troubleshooting will apply only to that device.

  • If you manage multiple filtered devices, make sure you select the correct device in the dashboard before starting the chat.


What the Assistant Can Do

The assistant can help with any content request, including:

  • Apps or websites not working

  • Troubleshooting filtering issues

  • Explaining protection modes

  • Adjusting filtering levels or exceptions

The assistant can also apply actions instantly:

  • Unfiltering or blocking an app or website

  • Adjusting categories

  • Changing protection settings

  • Turning the filter off if requested

How to Talk to the Assistant

Use simple, natural language — no technical expertise needed.

Examples:

  • “Snapchat isn’t working.”

  • “Please unfilter TikTok.”

  • “Turn off the filter for 15 minutes.”


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