FAQ
Can I Protect My Own Device With Canopy?
Yes! All you need to do is follow these simple steps: Download Canopy (for dashboard and settings). Download the Canopy Shield app (the protection app) to your own smartphone, tablet, or computer. For instructions on how to download Canopy and Canopy ...
My Email app won't load new content, what can I do?
Sometimes on iOS devices, the mail app may show an error in loading new content. This can happen as a result of using any VPN, in cases the device isn't using a "Privecy Relay Sync" that is setup in the settings app. This issue can be resolved by ...
Enhanced App Management
In our continuous effort to optimize user experience while maintaining the highest standards of security, we are thrilled to introduce the Enhanced App Management feature for Canopy users. This innovative feature ensures a seamless integration of ...
Does Canopy inspect everything that happens on my protected device?
Does Canopy inspect everything that happens on my shield’s device? Currently, Canopy monitors all Internet browsing (including images, text, videos, and URLs), all photos taken on or downloaded to Android devices, and most photos taken on or ...
How do I know if Canopy is working?
How do I know if Canopy is working? When Canopy is enabled, it is always working in the background. To check if it is enabled, go to your web dashboard or the Canopy for Parents dashboard and tap your shield’s profile. If Canopy is working, you’ll ...
How does Canopy protect my data and privacy?
How does Canopy protect my data and privacy? Earning the trust of Canopy users is central to our mission. We’re very serious about protecting your data and privacy. With that in mind, we collect no more data than we need to provide you with a ...
Does Canopy have two different apps?
Does Canopy have two different apps? Yes, Canopy and Canopy Shield. While they might seem similar at first, they serve different purposes. If you’re new to Canopy, you should start by creating your account and installing Canopy Shield on the devices ...
What kinds of devices does Canopy work with?
What kinds of devices does Canopy work with? Canopy can be installed on a variety of devices, including: Android devices (smartphones and tablets) running Android 5.0 or higher iPhones and iPads running iOS 12 or higher Apple computers running macOS ...
How does Canopy work with streaming platforms?
How does Canopy work with streaming platforms? Digital parenting is an ongoing process and journey for families to navigate. Canopy is the best way to protect from pornography and sexting, and we also encourage parents to set up parental controls for ...
Why is my Firefox browser not working?
Why isn't Firefox browser working with Canopy on a Windows PC? When Firefox connects to a secure website (the URL begins with "https://"), it must verify that the security certificate presented by the website is valid. If the certificate cannot be ...
Can I use Firefox browser on Android device?
How can I use Firefox with Canopy on my Android device? As of Firefox version 82, Firefox no longer gives users the option to install security certificates for the browser. As a result, Android devices filtered by Canopy cannot use version 82 of the ...
How much does Canopy cost? Can I try it for free?
When you sign up for Canopy, you’ll automatically get a one-week free trial. You can cancel free of charge any time before the end of your trial period. After that, depending on which plan you picked when you signed up, Canopy costs: $9.99 per month ...
How is Canopy unique?
Canopy is the only digital filtering app that stands directly between inappropriate content and you. Because Canopy scans individual pieces of online content in real time, it can stop exposure to pornography almost everywhere while still allowing ...
What is Canopy and how does it work?
Canopy is a digital filtering app that detects and blocks pornography in milliseconds, before it reaches your device's screen. Canopy uses advanced computing technology, including artificial intelligence and machine learning, to recognize and filter ...
Popular Articles
Does Canopy inspect everything that happens on my protected device?
Does Canopy inspect everything that happens on my shield’s device? Currently, Canopy monitors all Internet browsing (including images, text, videos, and URLs), all photos taken on or downloaded to Android devices, and most photos taken on or ...
Cancel Account
Account Settings: How do I cancel my Canopy subscription? We’re sad to see you go! To cancel your Canopy subscription, please follow the steps below. Important: If Removal Prevention is turned on for any of your protected devices, you must turn it ...
iOS Removal Prevention Setup Guide for Windows
iOS Removal Prevention Setup Guide for Windows To set up Removal Prevention using a Windows PC, please follow these steps: Before beginning make sure that iTunes is installed on your computer from the Apple website (and not from Microsoft Store). If ...
iOS Removal Prevention Setup Guide - Choose Your OS
How do I set up Removal Prevention for iPhone or iPad? Canopy's Removal Prevention for iOS will completely prevent removing and or disabling Canopy Shield. The setup process takes about ten minutes. You’ll need a computer with iTunes installed on it, ...
How do I block or unfilter a specific app or website?
How do I block or unfilter a specific app or website? Canopy allows you to customize your shield’s personal protection settings by creating Custom Filtering Rules. With this feature, you can allow or block access to specific websites or apps, before ...